Refund Policy

You have 30 days from purchase to request a full refund, for any reason, on any self-paced course, provided that you have completed no more than 40% of the course's lessons.

Beyond 30 days, or above the 40% completion threshold, self-paced purchases are non-refundable except where required by mandatory consumer-protection law.

• 14+ days before start: full refund, no questions asked.
• 7 to 13 days before start: 50% refund, or free transfer to a later cohort.
• Less than 7 days before start, or after start: no refund; a one-time free transfer is available if seats are open on a later cohort.

If we cancel or reschedule a cohort, you get a full refund or a free seat on the next available cohort — your choice.

Consumers in the EU/EEA have a statutory 14-day right of withdrawal on digital services. By starting a self-paced course within that window, you expressly consent to immediate performance and acknowledge that you lose the right of withdrawal once substantial delivery has begun. Our 30-day refund window above remains available regardless.

1. Email billing@promongodb.pro from the address on the order.
2. Include the order ID and, if you like, a sentence about what didn't work — we read every one.
3. We reply within 2 business days.

Refunds are issued to the original payment method within 5–10 business days after approval. Bank settlement can take longer.

Please contact us first — chargebacks opened without a prior refund request may result in account suspension until the dispute is resolved.

Team orders, invoiced orders and custom cohorts follow the refund terms set out in the underlying order form. Where nothing is specified, the rules above apply per seat.